Customers Serving Themselves
// 09 October 2007, 14:08
I think we can all relate to bad customer service from big utilities like the phone and cable companies (when I lived in Philadelphia, I had PECO, Time Warner, and Verizon all on speed dial), but you have to hand it to one 75-year-old woman from Northern Virginia who literally smashed up a customer service [...]
// a tale of brands & branding
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